Patient Portal
A simpler way for patients to connect with their care, and for care teams to support them.
SMARTportal, powered by InteliChart, gives patients a secure and convenient way to connect with their care team, manage appointments, complete forms, access health information, join telehealth visits, and manage payments, all through one login.
Why this matters
SMARTportal gives patients greater access to and control over their care while reducing the administrative work required to support them.
Patients gain a single place to communicate with their care team, manage appointments, access records, complete forms, join virtual visits, and view billing information.
For providers and care teams, that same self-service experience can mean fewer routine phone calls, less duplicated paperwork, more automated workflows, and fewer disconnected tools to manage.
The result is a more convenient patient experience and more time for staff to focus on care.
What this is
One portal for the patient's care
SMARTportal provides patients with a direct connection to their care team and a clear view of their own care.
Instead of relying on phone calls for routine needs, patients can securely send messages, review upcoming appointments, request appointments, complete forms before a visit, and access important health information from their phone or computer.
When a patient receives services through multiple programs or providers within the same system, SMARTportal can provide access through a single account rather than requiring separate portals and logins.
For providers and care teams, the portal moves many routine interactions into connected digital workflows. Messages can be routed to the appropriate team, reminders can be automated, forms can be completed before appointments, and patient activity remains connected to the clinical system staff already use.
SMARTportal is more than a convenience for patients. It is another way to reduce repetitive administrative work and give care teams more time to focus on the people they serve.
Who it is for
SMARTportal is designed for people receiving care and, when appropriate permissions are in place, family members or caregivers who help manage that care.
Patients can use a single account to access information and services across participating programs and providers. Authorized caregivers can also use the portal to help manage aspects of care such as appointments, messages, and available health information.
The benefits extend to the teams supporting those patients.
Front-desk staff can spend less time handling routine appointment and reminder calls. Clinicians can receive organized patient messages and completed forms. Billing teams can give patients a convenient way to review balances and make payments online.
SMARTportal is patient-facing, but the administrative benefits can be felt throughout the organization.
Capabilities
What SMARTportal does
Message your care team
Patients can securely send non-urgent questions and messages to their care team directly through SMARTportal.
For care teams: Messages can be routed to the appropriate individual or group based on topic and managed through existing clinical workflows, reducing reliance on phone calls and separate communication channels.
Manage your appointments
Patients can view upcoming appointments, request appointments, and receive reminders by text, email, or phone.
For care teams: Self-service tools and automated reminders can reduce routine scheduling calls, administrative work, and missed appointments.
Access health information
Patients can view available visit summaries, clinical documents, and information related to the programs in which they receive services, all through one login.
For care teams: Connected access to patient information can reduce the need to manually provide commonly requested information or navigate separate systems to answer patient questions.
Complete forms ahead of time
Patients can complete intake, consent, and other assigned forms from home before an appointment.
For care teams: Forms can be configured and assigned based on appointment type, program, or frequency, helping standardize intake, consent, and other data collection while reducing paperwork at check-in.
Join a telehealth visit
Patients can join virtual appointments through SMARTportal or through a secure link sent to their phone or email.
For care teams: Telehealth can be incorporated into existing appointment workflows without requiring staff to manage an entirely separate patient-facing platform.
View and pay your balance
Patients can review available billing information and make payments online without needing to call or mail a payment.
For care teams: Online payment options can reduce billing-related calls and manual payment processing while giving patients a more convenient way to manage their account.