SMARTscribe and SMARTcomply, powered by Eleos Health, bring AI-assisted documentation and compliance directly into SmartCare, helping providers spend less time on administrative work and more time focused on care.
Why this matters
Documentation is essential to behavioral health care, but the time required to complete it can take providers away from the people they serve. At the same time, documentation that is incomplete, inconsistent, or does not meet organizational and payer requirements can create additional work for providers, supervisors, compliance teams, and billing staff.
SMARTscribe and SMARTcomply address both sides of that challenge.
SMARTscribe helps providers complete documentation more efficiently by using AI to generate clinically relevant note suggestions from sessions or provider-entered information.
SMARTcomply adds another layer of support by continuously reviewing documentation for potential compliance and quality issues, helping organizations identify concerns earlier and direct attention where it is most needed.
The result is a more efficient documentation process for providers and greater visibility into documentation quality for the organization.
What this is
Augmented intelligence (AI) assistance built into the documentation workflow
SMARTscribe and SMARTcomply are integrated into SmartCare and designed specifically for behavioral health workflows.
SMARTscribe assists providers with documentation across a variety of services and settings. Depending on the workflow, providers can allow SMARTscribe to capture the context of a session or enter key points themselves. The technology then uses that information to generate structured note suggestions for the provider to review, edit, and finalize.
This keeps the provider in control of the clinical record while reducing the amount of time spent starting documentation from a blank page.
SMARTcomply works alongside the documentation process to identify potential quality and compliance concerns. Instead of relying only on periodic manual reviews or small samples of documentation, organizations can use AI-assisted review to evaluate documentation at scale and identify notes that may need additional attention.
Together, the two solutions bring documentation assistance and compliance review closer to the point where care is delivered and documented.
Who it is for
SMARTscribe is designed for behavioral health providers responsible for documenting the services they deliver.
Providers can use SMARTscribe-generated suggestions to help complete progress notes and other supported documentation more efficiently, whether services are delivered individually, in groups, through telehealth, in the community, or through other supported workflows.
SMARTcomply is designed for providers, as well as the supervisors, quality improvement, compliance, and audit teams responsible for documentation quality across an organization.
Providers receive live feedback regarding quality of the note at the time documentation is created. Supervisors and compliance teams gain broader visibility into documentation trends and potential areas of risk, allowing training and review efforts to be focused where they can have the greatest impact.
Capabilities
SMARTscribe capabilities
Digital notetaker
SMARTscribe transforms information from a session or provider-entered key points into structured, clinically relevant documentation suggestions. Providers review, edit, and finalize the documentation before it becomes part of the clinical record.
For providers: Starting with an AI-generated draft can significantly reduce the time required to complete documentation and help providers spend less time writing notes after services are delivered.
Support across behavioral health workflows
SMARTscribe can support documentation across a variety of behavioral health services and settings, including individual services, group sessions, telehealth, psychiatry, assessments, community-based services, and case management workflows.
For organizations: A documentation solution that supports multiple service types can create a more consistent experience across programs while allowing providers to continue working within SmartCare.
Flexible documentation options
Providers can use session context or enter key information and summaries to help generate documentation suggestions, giving them flexibility based on the type of service and environment in which care is delivered.
For providers: Documentation assistance can adapt to different workflows, including situations where capturing a live session may not be appropriate or practical.
Multilingual session support
Eleos Health technology can recognize more than 150 languages, allowing providers and patients to communicate naturally, with interpreters if needed, while supporting the creation of clinical documentation.
For providers: Multilingual capabilities can reduce documentation barriers when care is delivered in languages other than English while still allowing providers to review and finalize the resulting clinical note.
Reduce documentation time
SMARTscribe is designed to significantly reduce the administrative time associated with clinical documentation.
For organizations: Less time spent completing notes can give providers more capacity for patient care, reduce documentation backlogs, and help make administrative work more manageable.
Capabilities
SMARTcomply capabilities
Review documentation at scale
SMARTcomply uses AI-assisted compliance review to evaluate documentation across the organization rather than relying solely on small samples selected for manual review.
For compliance and quality teams: Broader review makes it easier to identify potential documentation issues that might otherwise go unnoticed until a later audit or billing review.
Identify issues earlier
SMARTcomply can flag potential documentation and compliance concerns closer to the time a note is completed.
For providers: Earlier feedback creates an opportunity to address potential issues while the service and documentation are still recent.
For organizations: Identifying concerns before they move further through billing, quality review, or audit processes can reduce avoidable rework and compliance risk.
Apply organizational documentation standards
SMARTcomply can support documentation review based on rules and requirements established by the organization.
For compliance teams: Quality checks can be aligned with organizational expectations, helping create a more consistent approach to documentation review across providers and programs.
Compliance and quality dashboards
SMARTcomply gives quality and compliance teams visibility into documentation trends and potential areas of risk across providers and programs.
For organizations: Instead of distributing audit and training resources evenly, teams can use documentation data to identify where additional review, education, or support may be most valuable.